FinalBit is built for live productions, so we aim to move fast when something breaks. Our support bot handles the first reply so you get help immediately, but as soon as you ask for a human, our team steps in and takes over the conversation.
For critical production issues (access, data problems, schedules not loading), our human support targets a 3–4 hour SLA for a first human response, often much faster during core working hours. Less‑urgent questions are usually answered the same business day